Refund policy

60-Day Money Back Guarantee

We stand behind every pair. If you're not happy — we'll make it right.

Returns

We offer a 60-day money back guarantee from the date you receive your order. We give you the full 60 days to wear, wash, and truly test your socks — if they're not right for you, email us at support@getwarmly.ca with your order number and we'll take care of you.

Refunds

Once your return is approved, we'll notify you and process your refund within 5–7 business days back to your original payment method.

How Long Do Refunds Take?

Once your refund is approved and processed on our end, here's how long it takes to appear:

Credit/Debit Card: 5–10 business days
Apple Pay / Google Pay: 3–5 business days
Shop Pay: 3–5 business days
PayPal: 3–5 business days

If you haven't received your refund after 10 business days, please contact your bank first. If the issue persists, email us at support@getwarmly.ca and we'll look into it immediately.

Damaged or Wrong Items

Received the wrong item or something damaged? Email us at support@getwarmly.ca within 7 days with a photo and we'll send a replacement immediately at no cost.

Size Exchanges

Wrong size? No problem — email us your order number and the size you need within 60 days of delivery, and we'll send the new size free of charge. No need to return the first pair. Exchanges are subject to stock availability.

Contact

Questions? Email us at support@getwarmly.ca — we reply within 24 hours.